Veterans are Prime Candidates for Field Service Jobs
“Sometimes this is a stressful environment, and our employees have to always rise above the stress and make sure the customer is serviced. The end customer is the patient. When the doctors and staff are calling and stressed over the equipment, we need someone who can talk with them with confidence to reassure them we will resolve the issue,” Price says.
Many companies that use field service engineers feel the same way about military veterans, says Dr. Mike Echols, Executive Vice President at Bellevue University’s Human Capital Lab in Bellevue, Neb. The Lab does studies and research with companies including Verizon Wireless, Baylor Health System, ACI, Sun Microsystems, Convergys and others. The job outlook is positive for “investment installations” (i.e., servicing high-tech equipment in everything from warehouses to medical facilities), he says. And, veterans are coveted for these roles, because “they’re trained to respond on the spot” to emergency breakdowns.
“In their role, the client is intense, because the operation is at risk. Military personnel are psychologically accustomed to this. In the military, it’s the life that’s at stake. When they’re going to the client, the person is in a high state of anxiety with a major piece of equipment down. They’re well trained in dealing with this,” Echols says.
Employers seek the cool reaction of veterans under pressure, because that is a defining quality that sets companies apart from competitors, says Don McGrath, Senior Vice President of Communications at power management company, Eaton Corp.
“(Veterans) have a sense of mission accomplishment and sense of duty. They follow through on assignments, tasks and responsibilities and know the team depends on that. And, they work through the tasks and stressful conditions,” says McGrath, a retired Army Lt. Col.
Follow to the next page for a sampling of four companies that are in need of this uniquely skilled type of veteran.
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